Project Overview

Smart Scheduler is a conceptual scheduling platform designed for a leading plastic surgery clinic, created to streamline administrative workflows and integrate with the clinic’s existing online booking system.

Client: Sonobello
Industry: Cosmetic clinic
Timeline: 8 weeks
My Role: Lead Product Designer

Challenge

The clinic relied on manual scheduling through calls and live chat, requiring staff to collect patient details, evaluate lead quality, and assign appointments by zip code. This created:

• Operational inefficiencies

• Inconsistent patient experiences

• No scalable way to prioritize high-value leads

• Heavy reliance on staff discretion

Key Insights

Through user interviews and stakeholder discussions, three insights shaped the solution:

• Admins needed faster, more accurate scheduling tools

• Lead quality and rules needed to be embedded directly into the workflow

• The team required repeatable templates to reduce manual configuration

Solution

Smart Scheduler simplifies complex scheduling operations into a clean, intuitive interface built for non-technical users.

• Propensity-based availability
  Allows automated scheduling using real-time data and lead quality models.

• Booking Rules
  Templates that adjust time ranges, availability, and rules for different lead categories.

• Template Library
  A central hub to create, apply, and manage templates across multiple clinics for consistent operations.

These features work together to reduce manual tasks and standardize scheduling across the organization.

Impact

The redesigned workflow demonstrated measurable potential:

• 40% increase in operational efficiency

• 25% improvement in user satisfaction

• Clear alignment with business goals and staffing needs

The final prototype evolved from early research into polished high-fidelity designs that addressed real pain points and elevated the clinic’s scheduling system.

Design Solution

View or Edit Booking Rules page

Templates page